Privacy Policy

1. Introduction and Data Controller
Within the scope of its business activities, Grupo Hug needs to collect personal data from its clients. Since we consider your privacy to be an important matter, we are committed to protecting it. We understand the concerns you may have about the confidentiality of the information and personal data you provide to us, which is why we created this document, our website’s Privacy Policy.
This policy will allow you to obtain additional information about the nature and use of the personal data you provide and about your rights. Your data will be collected and processed by Grupo Hug (Operating License 78/2015 – Cuidado Maior – Cuidados ao Domicílio, Lda., Corporate Entity No. 513546383, headquartered at R. Conde Sabugosa 21 A, 1700-115 Lisbon, Portugal). This is the entity responsible for processing personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

2. Information and Consent
By providing your personal data to Grupo Hug, the client acknowledges and consents that such data will be processed in accordance with this Privacy Policy and with the rules and principles set out in the applicable terms and conditions of the services used. In this respect, and concerning personal data processing, the client should read this Privacy and Cookies Policy together with the General Terms and Conditions.
Please note that we may modify this Privacy and Cookies Policy whenever deemed necessary, without requiring prior authorization.

3. What is Personal Data?
Personal data refers to any information, regardless of its nature or medium (including sound and image), relating to an identified or identifiable natural person. Protection does not apply to data relating to legal entities.

4. What Personal Data is Collected and Processed?
The personal data collected by Grupo Hug is limited to what is strictly necessary for the purposes of processing, namely name, address, taxpayer number, phone number, and email. However, other data may be collected if necessary for the supply of products or services.

5. When and for What Purpose Do We Collect Personal Data?
Personal data from our clients is requested on our website when creating a client account. Some personal data is mandatory in order to guarantee service provision and product delivery. The provision of incorrect or inaccurate data is the sole responsibility of the client who owns it.
The collection and processing of personal data by Grupo Hug has the following purposes:

• Registering as a user in our online store, giving you access to the different features, products, and services available.

• Preparing, fulfilling, and executing purchase and sale contracts for acquired items or any other contract entered into with us through our online store.

• Contacting you via email, SMS, mobile phone, or other equivalent electronic communication methods to provide updates and information related to features, products, or services, if duly consented to by the user.

• Responding to and handling user requests through the service channels available in our online store, as well as monitoring the quality of our services.

We ensure that your Personal Data will be processed lawfully, fairly, and transparently, collected for specific, explicit, and legitimate purposes, and will not be further processed in a manner incompatible with those purposes. Further processing for archiving in the public interest or for statistical purposes is not considered incompatible with the initial purposes.

6. Sharing or Transfer of Personal Data
Grupo Hug will not transfer or share your data with third parties, except when necessary to fulfil our obligations, whether legal or contractual (e.g., processing delivery requests).
Personal data may also be transferred to third parties that provide support services, such as financial institutions, payment operators, transport companies, technology providers, or marketing communication service providers. These entities are required to maintain confidentiality and ensure data security, not to use the data for other purposes or their own benefit, and not to combine it with other data they may hold.
Personal data may also be made available to courts and other competent authorities, in strict compliance with the law.

7. Retention Period of Personal Data
Grupo Hug retains personal data only for the period strictly necessary or for compliance with legal obligations. The main retention periods defined for the use of your personal data are as follows:

• Transaction management – 10 years (legal period).

• Customer management – 2 years after last contact.

• Marketing – 2 years after the last interaction.

• Website user management – 1 year (plus current year) after last access.

8. Security and Confidentiality of Personal Data
Grupo Hug guarantees the confidentiality of all data provided by its clients. Although Grupo Hug collects and processes data securely, using advanced techniques to prevent loss or manipulation, please note that collection over an open network allows personal data to circulate without security conditions and may be viewed and used by unauthorized third parties.

9. Rights of Data Subjects
Under applicable law, data subjects have the right to access and rectify their data, as well as the right to request its deletion, object to its processing, and obtain its restriction or portability where applicable. They may also object to their data being used for customer profiling, in which case they will no longer benefit from personalized offers or services.
If you wish to exercise any of these rights, you may do so via email at: geral@grupohug.pt
If you believe your data is not being processed in compliance with legal requirements, you may at any time file a complaint with the Portuguese Data Protection Authority (CNPD).

10. Use of Cookies
To provide a better user experience, Grupo Hug uses cookies on this website. Cookies are small information files that may be stored on your computer when browsing the internet. Unlike other similar tools, cookies are legitimate and useful as they allow the website to remember you and your preferences, eliminating the need to repeatedly enter the same information.
When accessing www.grupohug.pt, navigation cookies may be placed on your computer and information regarding your browsing (such as pages visited, date and time) recorded. This only occurs with your consent.
If you do not consent, you may still browse the site, although refusal may prevent access to certain features, pages, or areas normally available.
Users can disable cookies at any time by adjusting their browser settings.
More details: Cookies Policy.

11. Changes to the Privacy and Cookies Policy
Grupo Hug reserves the right to update or modify this Privacy Policy at any time in order to adapt it to legislative changes.
Lisbon, 01 June 2023


Cookies

To facilitate and provide a better browsing experience, Grupo Hug (Operating License 78/2015 – Cuidado Maior – Cuidados ao Domicílio, Lda., Corporate Entity No. 513546383, headquartered at R. Conde Sabugosa 21 A, 1700-115 Lisbon, Portugal) informs you that it uses cookies or similar functional files (hereinafter “Cookies”).

What is a Cookie?
Cookies are small information files that may be stored on your computer when browsing the internet. Unlike other similar tools, cookies are legitimate and useful, as they allow the site to remember you and your preferences, eliminating the need to repeatedly enter the same information. In short: they are designed to simplify your navigation on GRUPOHUG.PT.
Cookies are essential for the Internet to function; they do not damage the user’s device and, if enabled in your browser, help identify and resolve possible errors in site operation.
Use of Cookies by Grupo Hug

When accessing www.grupohug.pt, navigation cookies may be placed on your computer and browsing information recorded (such as pages visited, date and time). This only occurs with your consent.
If you do not consent, you may still browse the site, although refusal may prevent access to certain features, pages, or areas normally available.

You can disable cookies at any time by adjusting your browser settings.

Types of Cookies Used

• Strictly Necessary Cookies – Required for the website to function (e.g., shopping cart use, account access).

• Functionality Cookies – Remember user preferences (e.g., navigation settings), avoiding the need to reconfigure on each visit.

• Analytical Cookies – Analyse user behaviour to highlight products/services of interest and monitor performance (e.g., most popular pages, error tracking). Used only for statistical purposes without collecting personal data.

• Marketing Cookies – Enable personalized advertising based on user interests. Includes remarketing cookies from Google Ads, Google Analytics, and LinkedIn Ads.

Cookie Duration

• Persistent Cookies – Stored on the user’s device and used whenever they return to the site. Generally used to tailor navigation to the user’s interests and provide a more personalized service.

• Session Cookies – Temporary, active only until the session is closed. They allow session management, problem identification, and a smoother browsing experience.

Managing or Disabling Cookies
By accessing our site, you consent to the use of cookies through the “OK” button on the banner shown during your first visit.
You can allow, block, or delete cookies installed on your device via browser settings. Refusing cookies may result in a less satisfactory browsing experience or restricted access to certain services.

Guides for managing cookies in different browsers:

• Google Chrome

• Mozilla Firefox

• Internet Explorer

• Safari

• Safari for iOS (iPhone and iPad)

• Chrome for Android

This website uses cookies in accordance with the current policy. By continuing to browse, you accept the terms of this Cookies Policy.

This Cookies Policy may be modified at any time, particularly if there are changes in the types of cookies used on the website.

We therefore recommend reviewing our policy whenever you access our site to stay informed about how and why we use cookies.